sales@audiovisualworld.co.uk

Welcome to Audio Visual World

Customer Service

 

Shipping & Returns

Shipping for small items (such as accessories) will not require any further carriage to UK non-mainland addresses - these will be shipped via UK Post Office. Shipping for larger items (and all items over 1Kg) to Rep.

Shipping Charges

FREE shipping 24 - 30 days

Next working day from £5.00

Overseas Shipping

Ireland, N. Ireland, Channel Islands, Jersey, Guernsey and Scottish Highlands will automatically cost a further £10 over the amounts indicated above. Payment will be taken though Sage Pay. This amount will be automatically added to your order.

We now ship to many EU countries however the standard shipping charges do not apply - Price on application. We ask customers to list the goods they require and their full delevery address including zip codes. Our sales team will conact you to confirm shipping charges etc.

Order Availability

We will ship products that are IN STOCK on the SAME day of receiving your order, on our next-working day delivery service. We make every effort to ensure that our site has up-to-date information about product availability. If an item is not in stock at the time you place an order, we will put your order on our back order system and will ship as soon as product is received, please allow 3 - 7 days. If you wish to cancel the order you may do so. We will take appropriate steps to reimburse any payment you have made in respect of the product. 

 

Damage in Transit

If goods arrive in a damaged condition you must make a note on the carrier's delivery consignment note and it will be your responsibility to inform us within 24 hours of receiving the delivery

We recommend that you return items by Royal Mail registered post for safe delivery.

Faulty goods returned which have been inspected by our engineers and found not to be faulty will be returned to the customer and will incur an appropriate carriage charge. It is therefore very important that all items are checked for a legitimate fault, by the customer, before booking them in or returning them back to us.

Most items carry 12 months' warranty. Exclusions include subwoofer boxes, looms, wiring kits, remote controls, batteries, software discs, brackets, facia trims, cases, aerials, and speaker plates. Most ex-demo units carry 12 months warranty unless otherwise stated. Subwoofers are not covered for voice-coil damage due to abuse, overheating, or distortion. Speaker tinsel leads are not covered due to abuse. Damage caused to facia panels by misuse (ie. dropping) is not covered. We do not cover theft of facia panels, main units or any other item. Goods not collected will be disposed of after 14 days.

These Terms & Conditions of warranty and sale are in addition to your Statutory Rights. Your Statutory Rights remain unaffected.

 

 

Privacy & Security

This privacy policy sets out how AudioVisualWorld uses and protects any information that you give AudioVisualWorld when you use this website. AudioVisualWorld is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. AudioVisualWorld may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the List of cookies we collect section.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

 

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at sales@audiovisualworld.co.uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Audio Visual World Manchester, UK.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE nameCOOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
GOOGLE Google Anylaytics to track views on the website
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.

 

Returns & Replacements

Returning Goods within the 7-Day Distance Selling Regulations (2000) 

If you wish to return a product purchased from us, you may do so within 7 working days of receiving the product. We will only refund the price of the product, less any delivery costs charged.

Please include the order number to enable us to trace the order. Goods must reach our warehouse within the 7 Day period. Certain exclusions apply (listed below).

Products returned for refund must be in the original packaging (i.e. outer carton) with no damage to the boxes or equipment. Items returned for refund which have any damage to internal packaging/wrapping, instruction manuals or damage to the outer box, will be subject to a handling charge.

Special order items - are not stock items and are ordered as when customers place orders. Full payment must be made prior to order placement. Special order item are non returnable or exchangeable and are exempt from the 7-Day Distance Selling Regulation 2000 returns policy.

Any item that is specific to a vehicle is also classed as “special order.” The item is non returnable or exchangeable, they are exempt from the 7-Day Distance Selling Regulation 2000 returns policy.

Ex-display or clearance products are expempt from the 7-day returns policy unless the product is faulty.

Items returned for refund or exchange which have been tested, trialed, or used will be subject to a greater handling charge. Any items returned with packaging missing/damaged or any other contents, such as looms, remote controls, instruction manuals will also be charged to the customer.

Any items that wish to be returned after the 7-day Distance Selling Regulations Notification period (and within 28 days of purchase) will be subject to a minimum 25% handling charge.

This is in addition to your statutory rights (returns within 7 days).

Where carriage was included FREE OF CHARGE within the initial order then we reserve the right to refund the purchase price less a charge of £10 for UK-mainland orders and £20.00 for UK (non-mainland orders, i.e. N. Ireland, Jersey, IOM, Channel Islands).

Please note that Software (unless it is still factory sealed and 100% intact) cannot be returned and is exempt from the 7-day Distance Selling Regulations. Custom made items or products altered or designed as per customer's specifications cannot be returned or refunded (i.e. cut cable, acoustic shelves, custom bass boxes).


Shortages: It is your responsibility to sign for the correct number of packages as shown on the carrier's delivery consignment note. Any shortages must be noted on the consignment note and it will be your responsibility to notify us within 48 hours of receiving the delivery.

Incorrect Goods: It is your responsibility to notify us of any in-correct goods within 48 hours of receiving the delivery

Faulty Goods

Any items returned faulty (which have been purchased and returned within 14 days) will be replaced and sent back to the customer carriage free.

Any items which develop a fault after 14 days of purchase will be serviced by our acting authorised service centre. Booking the faulty item is a simple procedure which can be done on-line. A returns authorisation number (R/A) will be issued once all the details have been submitted. The item will be collected from an address you provide and returned back to you once serviced. There are no charges for this service. Please allow 7 - 30 days for warranty work to be carried out.

Any products which cannot be repaired by our service centre will have to be returned by the customer, to our department. This will be the case on any products manufactured by Kicker, Veba, Autoleads, Beat, Alpine, Hertz, Rainbow, Massive, Audison, Connects 2, Boss Audio, Mutant, Diamond & Orion.

If unsure, please check with our returns department.

Any items rejected by the on-line system will also have to be returned back to Audio Visual World.

Time Limitation for Notification of Claims

Damage in Transit: If goods arrive in a damaged condition you must make a note on the carrier's delivery consignment note and it will be your responsibility to inform us within 24 hours of receiving the delivery

We recommend that you return items by Royal Mail registered post for safe delivery.

Faulty goods returned which have been inspected by our engineers and found not to be faulty will be returned to the customer and will incur an appropriate carriage charge. It is therefore very important that all items are checked for a legitimate fault, by the customer, before booking them in or returning them back to us.

Most items carry 12 months' warranty. Exclusions include: subwoofer boxes, looms, wiring kits, remote controls, batteries, software discs, brackets, facia trims, cases, aerials, and speaker plates. Most ex-demo units carry 12 months warranty unless otherwise stated. Subwoofers are not covered for voice-coil damage due to abuse, overheating, or distortion. Speaker tinsel leads are not covered due to abuse. Damage caused to facia panels by misuse (ie. dropping) are not covered. We do not cover theft of facia panels, main units or any other item.

These Terms & Conditions of warranty and sale are in addition to your Statutory Rights. Your Statutory Rights remain unaffected.

 

Terms & Conditions

Terms & Conditions

Products available for sale on this website are subject to these terms and conditions. By purchasing products on this website you agree to be bound by these terms and conditions. We reserve the right to change these terms and conditions at any time, and you are bound by the version available on the site at the date of purchase.

Trademarks

All trademarks and registrations are the property of their respective owners.

Copyright

All text, images, pictures and photographs are copyright of the respective manufacturer's and/or Audio Visual World. Any use of text or pictures without the owner's consent or written prior permission will be considered an infringement of copyright.

Your representations

You represent and warrant that you are at least 18 years old and have the legal right and ability to enter into this agreement and to use any debit or credit card used to purchase goods or services on this site. You also warrant that all information you have provided is accurate and true.

Prices

All prices stated on the website are inclusive of VAT, but exclusive of delivery costs, except where stated. Prices and availability of products may be changed due to manufactures listings or currency fluctuation at any time without notice.

Payment

Where payment is made by credit or debit card, you authorise us to debit your card with the total cost of the products selected plus VAT and delivery costs. Any refunds made in respect of returns or cancellation will be made to the same card. If your card cannot be verified or is any way unacceptable, the order will be cancelled immediately.

Title

Title to the product passes at the time of dispatch from our warehouse. We are not liable for any loss or damage caused during delivery.

Liability

We are not liable for loss of profits, loss of business or other consequential, special or indirect loss arising out of the use of any product purchased from this site. All implied warranties and undertakings are excluded to the maximum extent permitted by law.